Mayhawk Chocolate (who we refer to as “we”, “us” and “our” below), take your online privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us.
By visiting and using www.mayhawkchocolate.com (the “Website”) or any other application or website (“Application”) for the purchase or sampling of products from Mayhawk Chocolate (as applicable) you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions.
We can only send you Mayhawk Chocolate updates about our products, services and events with your consent. If you have provided your consent, you can withdraw it at any time.
UNSUBSCRIBE FROM MAYHAWK CHOCOLATE UPDATES
If you have registered to receive Mayhawk Chocolate updates relating to our products, services and events, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication, e.g.by using the unsubscribe link which is included on all email updates, or by contacting us by email. Mayhawk Chocolate will stop sending updates in respect of which you withdraw your consent within a reasonable period and in any event within 28 days of receiving your request, in order to allow sufficient time for the change to be administered.
If you opt out of receiving Mayhawk Chocolate updates relating to our products, services and events, we may still send you non-marketing communications such as emails about your account or purchases you have made from the Site or Application.
WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
The Personal and Non-Personal Information that we may collect or receive about you broadly falls into the following categories:
(i) Information we receive from Customers: A Customer may provide Personal Information to us through the Services we provide. For example, you may on completion of an order provide us with certain contact information or other Personal Information about you such as your name, email address, address or telephone number.
(iii) Communication with our customer service team: If you call our Customer Service team, please note that calls may be recorded in order to enable us to better serve our customers, for quality assurance purposes and to ensure an accurate record relevant to any transaction under our terms. Recordings of calls are retained for 90 days. If you contact our Customer Service Team by live chat from our Site or Application, by email or phone, our Customer Service consultants may collect your personal information and use this information to identify you as a customer, help with your query, process your order, deliver products and services, process payments, update our records and to generally manage your account with us under our terms with you.
(iv) Information we collect from other sources: From time to time, we may obtain information about you from third-party sources, such as social media platforms and third-party data providers. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us.
(iv) Device and Location Information: We collect non-personal information about the device you are using to connect to the services on our Site, Application or any interactive content we may provide. This includes the type of device you use, your internet browser, your location based on the unique identifier for your device such as an Internet Protocol address or a code for an Application running on your device. When you attend a Mayhawk store or event, we may also use technologies that connect to the functionality on your mobile device (such as Bluetooth and GPS) and collect information based on Wi-Fi, mobile phone masts, beacons and other in-store or event technology.
In summary: We collect personal and non-personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites. We may also obtain information about you as a result of authentication or identity checks, when you buy items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication. This information for example could include your name, postal address, phone numbers, e-mail addresses and credit card numbers.
Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information and some parts of our services may become unavailable to you. You can also set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, and to disable existing cookies.
We may use the Personal Information we collect or receive about you for our legitimate business interests, including:
2. To protect the rights and safety of our Staff, Customers and Third-Parties.
3. To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
4. To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
5. To prosecute and defend a court, arbitration, or similar legal proceeding.
6. To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
7. To provide, support and improve the Services. For example, this may include sharing your information with third parties in order to provide and support our Services or to make certain features of the Services available to our Members.
8. For our data analytics projects. We use information, like your purchase history, so we can make more informed predictions, decisions, and products for our customers. If you prefer not to share this data, you can opt out of data analytics projects at any time by emailing us – contact us.
9. We will use this information to identify you as a customer, or as a past customer. This helps us to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us – and if you have consented to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services.
10. Contests, competitions and promotions. Our site may contain notices of contests, competitions, promotions and games that you can enter. We use the information you provide to conduct the promotion (for example, to contact you if you’re a winner).
11. A tailored experience. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you, and making our Website quicker and easier to navigate. We may also at times ask you for other information, for example product preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you.
12. Other purposes. To carry out other legitimate business purposes, as well as other lawful purposes.
In Summary: We may collect statistical information about website traffic, sales and other usage related information which we may pass on to selected third parties and analytics partners. These statistics do not include any information which can identify you personally – or give any third party the ability to contact you. We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. In addition, for quality control and training purposes, we may monitor or record your communications with us.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service. At no time is your Personally Identifiable Information included in such data aggregations.
Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Mayhawk, our Users, employees, and affiliates.
We will at all times seek to comply with the requirements of UK Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. Your data will be held and managed by the company Mayhawk who will act as Data Controller for the purposes of the Act.
RETENTION AND DELETION OF PERSONAL INFORMATION
We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law. If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact our Customer Service Team.
Depending upon where you live you may have the following data protection rights:
To access, correct, update or request deletion of your Personal Information please contact us.
1. Mayhawk Chocolate takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, updating or deleting your Personal Information, or altering your data, by emailing us contact us. We will consider your request in accordance with applicable laws.
2. In addition, if you are a resident of the EEA, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by emailing us – contact us.
3. You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.
COOKIES AND HOW WE USE THEM
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the site, then we know that the cookie information relates to you.
By continuing to use this site, you consent to our cookie settings and agree that you understand our Cookies Policy which explains how you can manage your cookie choices and preferences. Please be aware that restricting cookies will impact on your user experience and may prevent you from using part of our site.
HOW DO I UNSUBSCRIBE FROM MAYHAWK CHOCOLATE EMAIL UPDATES?
If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication, e.g. by using the unsubscribe link which is included on all email updates, or contact us.
WHAT YOU CAN EXPECT FROM MAYHAWK CHOCOLATE
We will at all times seek to comply with the requirements of the Act to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION
This includes sharing some information with the companies we have chosen to handle our order despatch service and any delivery company that we may use from time to time. Without this, the processing and delivery of orders could not be completed.
We may also share your information with other companies who assist Mayhawk in promoting Mayhawk Chocolate products and services in order to provide you with enhanced customer services and/or share information about Mayhawk Chocolate products and services with you. In each case, we will only provide these companies with the limited information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act.
You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Mayhawk Chocolate. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.
We may transfer information that we collect from you to other companies who assist Mayhawk Chocolate in promoting its products and services and to selected service providers who perform functions on our behalf, based in countries outside of the European Economic Area (“EEA”) or your country of residence and this information may be stored and processed in such countries. By submitting your personal data on the Website and/or any Applications you agree to this transfer, storing and/or processing outside of the EEA or your country of residence. In the event that we do transfer, store or process your personal data in a country outside the EEA we will take all steps reasonably necessary to ensure that the information is treated securely in accordance with this Privacy Statement and the Act, and other applicable data protection laws.
Visit Google Analytics’ currently available opt-outs for the web.
You can see that the cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions, where they are used to collect information about how visitors use our site. We then use the information to compile reports to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Third Party Tracking Tools
We use third party tracking tools to improve the performance and features of our Website. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We use Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
UPDATING AND REVIEWING YOUR PERSONAL DETAILS
You can amend or update your information by logging into My Account on the Website and amending your details as appropriate.
CHANGES TO THIS PRIVACY STATEMENT
We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed them.
THIRD PARTY LINKS
We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.
In summary : The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.
Links to other web sites that we do not own or operate – we do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies.
Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data using an encrypted service we cannot guarantee 100% the security of your data submitted to us and any information that you provide to us is done so entirely at your own risk.
HTTPS : We do however use strict procedures and up-to-date security features to try to prevent unauthorised access wherever possible. Personal information provided to Mayhawk Chocolate via the Website or via any Applications and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image. All of our site is transmitted through an encrypted service, and the padlock in your browser url indicates this.
The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service centre and stores also operate over a private, secure network. However, please note that e-mail is not encrypted and it is not considered to be a secure means of transmitting credit card information.